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Job Reference ID

Once a job has been accepted by the PrintAnywhere Server, a Job Reference ID is attached to the job, specifically the Status-Server subcomponent. The presence or absence of a Job Reference ID provides a major clue where to start investigating issues.

📘 Instructions

If a Job Reference ID...

It is highly likely that...

Troubleshooting should focus on...

was not returned

  • The job did not get submitted to the Status Server

  • The problem resides in CPS

  • The problem resides in the data submitted with the request including:

  • Missing required parameters

  • Missing or corrupt data file

  • Invalid API format

  • CPS & Tomcat logs

  • Status Server logs

was returned

  • The job was received by the PrintAnywhere Server

  • The problem resides within the PrintAnywhere Server

  • The problems may include:

  • Invalid printer information

  • Communication issues amongst PrintAnywhere components

  • Issues printing specific documents

  • Status Server logs

  • Processing Server logs

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