Creating a package of diagnostic information
In order to diagnose an issue with your PrinterOn Server, you may need to send PrinterOn Support the log files for all your server subcomponents. You can quickly create a package of this information from the Overview tab.
📘 Instructions
To create a package for PrinterOn support:
In the Configuration Manager, click Home > Overview.
Locate the System Health panel, then click Download Support Package. The Configuration creates a ZIP file with comprehensive server information and logs for all managed components.